Krystal Cancun
Boulevard Kukulcan KM 9, L 9 Y 9a
Zona Hotelera
Cancun Q. Roo 77500

Distance from hotel to town, 6 miles (10 kms). Distance from hotel to Cancun International Airport (CUN), 11 miles (18 kms).  

Krystal Cancun awaits you with 453 contemporary & modern rooms featuring stunning views of the Caribbean Sea. This resort is ideal for families, couples, honeymooners, weddings, meetings and social events. Here, you can enjoy the panoramic view from beautiful rooms, cool down in our infinity style pool & Jacuzzi, take a break in the Bali day beds, or exercise your body and spirit at the Fitness Center & Spa, while your children have fun at "Kids Club". Discover the excellent gastronomy of the renowned "Hacienda El Mortero" Restaurant, with its gourmet Mexican cuisine and the sounds of the traditional Mariachi.  

Hotel Amenities (back to top)
  • Activities Desk
  • Babysitting Services ($)
  • Bar (swim-up)
  • Bars (4)
  • Beach
  • Business Center
  • Car Rental ($)
  • Children's Program
  • Concierge
  • Currency Exchange
  • Entertainment
  • Fitness Center
  • Gift Shop
  • Guest Services
  • Jacuzzi
  • Laundry Service ($)
  • Multilingual Staff
  • Parking
  • Physically Challenged Accommodations
  • Physician (on call) ($)
  • Pool
  • Pool (children's)
  • Restaurants (3)
  • Spa ($)
  • Travel Agency ($)
  • Valet
  • Watersports

($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Standard - 4 adults or 2 adults and 2 children. Deluxe Oceanview - 4 adults or 2 adults and 2 children.  

• Krystal Club - 3 adults or 2 adults and 2 children.  

Standard, Located in tower A, 1st to 8th floors, 365 square feet with boulevard view. All rooms have panoramic sliding windows. None of the rooms have a balcony. Standard sized bathrooms with bathtub and shower, template glass door in the shower.  

• Bedding: 1 king bed or 2 double beds. View: Boulevard.  

Deluxe Oceanview, Located in the tower, 1st to 8th floors, 365 square feet with partial ocean view or boulevard view.  

• All rooms have panoramic sliding windows. None of the rooms have a balcony. Standard sized bathrooms with bathtub and shower, template glass door in the shower.  

• Bedding: 1 king bed or 2 double beds.  

Krystal Club, 345 square feet with balcony. These rooms are located in the new tower with 30 connecting rooms. All rooms with balcony and panoramic ocean view. Bathrooms have chrome accessories, special amenities, rain shower, humid area and travertine marble. Special amenities are bath amenities, wireless internet access, free entrance to the gym, 20% discount on massages, 15% discount at Hacienda el Mortero Restaurant. None of these rooms are for the handicapped.  

• Bedding: 1 king bed or 2 double beds. View: Ocean.  

Krystal Club Services:  

• Private check in and check out  

• Daily Continental breakfast  

• Coffee and pastries during the day.  

• Hors d'oeuvres and house wine during the evening  

• Complimentary access to fitness center  

• WiFi -20% discount on massages -15% discount at Mortero Restaurant  

All accommodations include: safe (electronic), telephone (direct dial), television (cable), adjoining rooms (available upon request), room service (limited), mini-bar (fully stocked): ($), non-smoking accommodations (available on request), purified water and air conditioning.  

Bathroom Either a shower/bathtub combination or rain shower only.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Cascada Bar, Relax on your own swing seat with refreshing drinks served by the infinity whirlpool.  

General Opening Hours: 10:00am-6:00pm  

Lobby Bar, The perfect meeting place with drinks, cocktails, billiard tables, and of course, a daily Happy Hour!  

General Opening Hours: 10:00am-12:00am  

Palazzo Night Club, offers the latest technology in audio and lighting systems, lasers, special effects, live shows and staff entertainment are featured. Every night, Palazzo will surprise guests with innovative shows and the latest music such as hip hop, pop, alternative, salsa and the international top 10. Guests will be entertained nightly from 10:00pm until sunrise. Night at Palazzo is feeling the real party experience.  

Aquamarina Restaurant, The setting at Aquamarina is almost as good as the food. For a delicious variety of local and international dishes served in an air-conditioned area overlooking the pool, Aquamarina is where its at. Be sure to try the mouth-watering Mexican specialties at the break- fast buffet! Breakfast is served buffet style, while lunch and dinner are a la carte. Reservation not required.  

Cuisine: International, Local.  

General Opening Hours: 7:00am-11:00pm General Opening Days: Open daily  

El Mortero(*), This is the place to relive the charm of old Mexico in an authentic hacienda-style restaurant with gourmet Mexican fare at its best, while being accompanied by the soulful serenades of the mariachi. A la carte restaurant.  

Cuisine: Mexican.  

General Opening Hours: 6:00pm-11:00pm General Opening Days: Open daily  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Las Velas, Situated beachfront, Las Velas Restaurant allows you to enjoy snacks and delicious surf and turf specialties, while experiencing an amazing view of the Caribbean Sea. Meals are served both buffet style and a la carte. Reservation are not required.  

General Opening Hours: 11:00am-5:00pm General Opening Days: Open daily  

Add-On Package (All Inclusive 2016) (back to top)


Booking Dates: 04/21/2015 - 12/19/2016 Travel Dates: 12/23/2015 - 12/19/2016  

Package Inclusions:  

• Breakfast, lunch, dinner and snacks  

• Room service 24 hours (light snacks from 11:00pm to 6:00am)  

• Two bottles of water in the room (restocked daily)  

• Daily activities by the pool  

• Nightly activities at the Lobby (three times a week)  

• Non motorized aquatic sports available at the Water Sport Desk by presenting the All Inclusive bracelet  

• Kids Club: Let the kids enjoy the Krystal "Hippo" pet and its Krystal Kamp program (camping from 6:00pm to 9:00pm once a week.  

• Dine out "Discover Cancun" Program: Dinner at any of the preferred restaurants accordingly to dine out program.  

• Free use of the exercise room at the Spa  

• A 20% discount on massages (not combinable with other promotions)  

• Mini bar: selected products included (soft drinks, domestic beer). Restocked daily.  

• All tips and taxes included  

Package inclusions are subject to change.  

Bonus Features (back to top)

Honeymoon Bonus Travel Dates: 01/01/2015 - 12/19/2016  

• Honeymooner will receive, on arrival, a bottle of domestic sparkling wine and a wedding cake for two.  

• Must provide proof of marriage at check in.  

Miscellaneous Information (back to top)


• Optional gratuities like bellman and maids are paid directly to hotel by clients upon check-out.  

Spring Break Policy 2016:  

• Travel Dates: 03/19/2016 - 03/27/2016  

• No triple rooms allowed in Standard and Deluxe Oceanview categories.