Sun Palace
Blvd Kukulcan Km 20 Hotel Zone
Cancun, Q. Roo 77500

Distance from hotel to town, 17 miles (27 kms). Distance from hotel to Cancun International Airport (CUN), 8 miles (13 kms).  

Located in the southern end of the hotel zone in Cancun, Sun Palace is the only property geared to couples in this area. This all-inclusive, couples' only resort features 252 guestrooms, all beautifully appointed with a Double Whirlpool Tub, balcony, 24 hour room service and unparalleled ocean views. Couples rejoice in the spa, three infinity pools with swim up bar at main pool, an indoor pool with Double Whirlpool Tub and a stunning white sand beach. Four specialty restaurants satisfy the most demanding palates with a variety of international cuisines. Active guests enjoy kayaks and paddle boats, a full equipped gym and unforgettable off site excursions to interesting Mayan sites, while daily activities and nightly shows will keep them entertained throughout their stay.  

Hotel Amenities (back to top)
  • Beauty Salon ($)
  • Billiards
  • Car Rental ($)
  • Concierge
  • Daily Activities
  • Dry Cleaning Services ($)
  • Entertainment (live, nightly)
  • Fitness Center
  • Gift Shop
  • Golf ($)
  • Ice Machines
  • Laundry Service ($)
  • Lobby Bar
  • Multilingual Staff
  • Parking
  • Pools (indoor)
  • Pools (outdoor)
  • Restaurants (4)
  • Room Service (24-hour)
  • Sauna
  • Scuba Demonstration
  • Snack Bar
  • Spa (full service) ($)
  • Travel Agency ($)

Miscellaneous Amenities  

• Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the business centers, then they must pay the applicable fee. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Adults Only and Couples Only.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children accepted. Adults only (18 years and older).  

Maximum Occupancy:  

2016 Deluxe Resort View - 2 adults.  

• Superior Deluxe Ocean View - 2 adults.  

• Junior Suite Ocean View - 2 adults.  

• Grand Level - 2 adults.  

• Concierge Level - 2 adults.  

Please note: Single occupancy is not available.  

Deluxe Resort View Room, Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on first floor; Wireless internet. The views are limited and could be partially obstructed. Smoking on 1st & 8th floor only. This category does not include any type of ocean view rooms.  

• Bedding: 1 king bed.  

Superior Deluxe Oceanview, Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on floors 6 & 7 (non smoking); Wireless internet; Bedding: 1 king bed.  

Junior Suite Oceanview, Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on floors 1 to 4; Wireless internet; Smoking on 1st & 8th floor only; 2 rooms for the physically challenged (not guaranteed & subject to availability).  

• Bedding: 1 king bed. View: Ocean.  

Grand Level, Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock/radio/iPod Dock; 24 hour room service from select restaurants to create a "Special Menu"; Located on floors 3 & 4; Wireless internet; Non smoking room; Nightly turndown service; Pillow menu; Aromatherapy menu; Exclusive beach bag (one per room, per stay); DVD player; Private check-in & out/Late check-out & early check-in (subject to availability).  

• Bedding: 1 king bed. View: Ocean.  

Concierge, Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains top-shelf liquor, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod Dock; 24 hour room service from select restaurants to create a "Special Menu"; Located on floors 5 & 6; Wireless internet; Non smoking room.  

• Nightly turndown service; Pillow menu; Aromatherapy menu; Exclusive beach bag (one per room, per stay); DVD player; Private check-in & out/Late check-out & early check-in (subject to availability); Two 25 minute massages at the Beach/Spa/Treatment rooms (location varies per resort); Private beach lounge chair area with waiter service; Nightly petit fours; Private candlelight dinner at select locations (one per stay); Exclusive personalized Concierge service (located on the 5th floor).  

• Bedding: 1 king bed. View: Ocean.  

All accommodations include: coffee maker, hairdryer, air conditioning (individual climate control), ironing board, liquor dispenser and iron.  

Miscellaneous Amenities Flat iron  

Telephone Unlimited long distance phone calls to Mexico, Continental US and Canada  

Mini-bar Includes bottled water, soda, juices and domestic beer  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Beach Bar General Opening Hours: 10:00am - 6:00pm  

Lobby Bar, Continental breakfast from 5:30am-8:00am. Bar service from 9:00am-1:00am. Tea time from 5:00pm-7:00pm  

General Opening Hours: 5:30am - 7:00pm  

Pool Bar General Opening Hours: 10:00am - 6:00pm  

Wet Bar, Swim-up bar.  

General Opening Days: Open daily  

Cafe Bistro, International cuisine, open for breakfast, lunch and dinner. Long pants, collared shirts and shoes required.  

Cuisine: International.  

Dress Code: Casual Elegant.  

Oriental Lounge, full bar, an array of Asian hors d'oeuvres and a sushi bar  

Cuisine: Asian.  

El Alamo, Breakfast & Lunch: International buffet Dinner: Mexican Gourmet a la carte  

General Opening Days: Open daily  

La Tratto, serving an International buffet for breakfast and Italian cuisine a la carte for dinner  

Cuisine: Italian.  

The Steak, serving fine cuts and seafood a la carte for dinner  

Pool Snack Bar, Snacks a la carte, 24 hour room service unlimited  

General Opening Hours: 11:00am - 5:00pm  

Add-On Package (Honeymoon, Vow Renewal Or Anniversary Package 2016) (back to top)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2016  

Booking Dates: 06/04/2015 - 12/23/2016 Travel Dates: 12/24/2015 - 12/23/2016  

Package Inclusions:  

• A complimentary bottle of sparkling wine  

• Mini cake  

• Honeymoon dinner at select restaurants  

• Two t-shirts  

• Breakfast in bed (upon request)  

• Guaranteed turndown service  

• Honeymooner's desk  

• Late check out until 6:00pm (Upon request and subject to availability).  

Package Minimum Stay: 3 nights  

Please Note:  

• This package is complimentary.  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

Spring Break Policy  

• Spring Break groups are not allowed at this resort.  

Guest Transportation  

• In an effort to streamline the guest transportation experience between resorts and recreational destinations, the following routes are now in operation. Guests have to schedule the transfers.  

• Moon Palace to Sun Palace and Beach Palace  

• Exchange privileges between all resorts are still applicable to guests, should they choose to go visit another property.  

• This is not complimentary.