Grand Riviera Princess All Suites Resort & Spa
Ctra. Federal Cancun-Playa del Carmen Km. 298
Playa del Carmen, Solidaridad Quintana Roo
Riviera Maya, Mexico, 77710

Distance from hotel to town, 2 miles (3 kms). Distance from hotel to Cancun International Airport (CUN), 22 miles (35 kms).  

The Grand Riviera Princess is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. 672 fully- equipped rooms with a range of services offer a variety of possibilities to choose from; Junior Suite, Junior Suite Deluxe, delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. There is a wide range to choose from, and in addition, we offer a selection of magnificent buffets and 7 thematic restaurants, offering rich and varied choices, the renowned food from the Mexican "Haciendas", traditional Swiss food and delicious Italian meals, providing the most exquisite gastronomic delights with unforgettable tastes and aromas. In short, this is a hotel which offers endless possibilities for enjoying your holiday to the full.  

Hotel Amenities (back to top)
  • Activities Desk
  • Aerobic Classes
  • Aerobics (aqua)
  • Banquet Room
  • Bar (swim-up)
  • Bars/Lounges
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Business Center
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Coffee Shop
  • Concierge
  • Conference Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking Facility
  • Physically Challenged Accommodations
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Restaurant
  • Safe Deposit Boxes (in room)
  • Sauna
  • Shuffleboard
  • Snack Bar
  • Spa ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Trail (hiking)
  • Trail/Track (jogging)
  • Volleyball (beach)
  • Water Aerobics ($)
  • Watersports (motorized) ($)
  • Watersports (non-motorized) ($)
  • Wedding Coordinator
  • Wedding Site

($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite Swim Out - 3 adults.  

• Platinum Suite - 3 adults or 2 adults and 2 children.  

• Laguna Villa Suite - 2 adults.  

• Master Suite - 3 adults or 2 adults and 2 children.  

• Family Club Deluxe Junior Suite* - 5 adults or 2 adults and 3 children 3 adults and 2 children.  

• Family Club Deluxe Junior Suite - 5 adults or 2 adults and 3 children Swim Out* 3 adults and 2 children.  

*This category must have at least 2 children in the room.  

Junior Suite, Sofa, Full bathroom with shower, balcony or terrace.  

• Number of accommodations: 25 Bedding: 1 king bed or 2 double beds.  

Deluxe Junior Suite, Full bathroom with Jacuzzi, sofa, balcony or terrace.  

• Number of accommodations: 25 Bedding: 1 king bed or 2 double beds.  

Deluxe Junior Suite Swim Out, Bedroom and living area with sofa, full bathroom with Jacuzzi and shower.  

Platinum Suite, Platinum Suites have a sofa and a bathroom with a Jacuzzi and a Jacuzzi on the terrace. Some are ocean view. Guests staying a minimum of 4 nights will receive an Open Water Circuit (Once per adult, per week). Number of accommodations: 10 Towels: (2) Beach  

Television (plasma) 32"  

Master Suite(*), living room, dining room, bathroom w/ Jacuzzi, vanity mirror and Jacuzzi on terrace (only in Master Suite). Telephone in room, bathroom and living room, 32 inch plasma television in room and living room DVD/CD, DVD library available in Platinum Lounge in room premium bar, mini bar (water, soft drinks, beer, stocked daily). 2 ceiling fan and 1 ceiling fan in the terrace. This category receives the Platinum Suite inclusions listed below.  

• Bedding: 1 king bed. Accommodation amenities include: slippers, turndown service (nightly), air conditioning, bathrobes, butler service, coffee/tea maker, safety deposit box, internet access (wireless), iron, ironing board, kitchenette, room service (24-hour) and hairdryer.  

Laguna Villa Suite, All inclusions of the Platinum Suite as well as a bedroom with living area, Jacuzzi, free 1 day spa package (30 minute massage, facial, exfoliation of feet and hands) per person, daily newspaper service in room, aromatherapy for the room upon request (concierge). Adults only. Guests staying a minimum of 4 nights will receive one Free Day Spa (30 minute massage, facial, exfoliation of foot and hands).  

• Number of accommodations: 2 Bedding: 1 king bed.  

Family Club Deluxe Junior Suite, Rooms are equipped with sofa bed or bunk beds; Complete bathroom with Jacuzzi, hair dryer and vanity mirror; Iron and board (on request, subject to availability); Safety deposit box (free of charge); Air conditioning and ceiling fan; Coffeemaker, minibar (water, soft drinks, juices and beer), 32" plasma satellite TV with DVD and channels for kids; Balcony or terrace; Telephone in room and bathroom; iPod docking station; Special amenities for children; Children's gift; Children's bottle warmer in the room (on request); Cots (on request); Stroller Service (on request); 24 hour concierge service.  

• Bedding: 1 king bed or 2 double beds.  

Family Club Deluxe Junior Suite Swim Out, These rooms have direct access to the pool (security door access). Rooms are equipped with sofa bed or bunk beds; Complete bathroom with Jacuzzi, hair dryer and vanity mirror; Iron and board (on request, subject to availability); Safety deposit box (free of charge); Air conditioning and ceiling fan; Coffeemaker, minibar (water, soft drinks, juices and beer), 32" plasma satellite TV with DVD and channels for kids; Balcony or terrace; Telephone in room and bathroom; iPod docking station; Special amenities for children; Children's gift; Children's bottle warmer in the room (on request); Cots (on request); Stroller Service (on request); 24 hour concierge service.  

• Bedding: 1 king bed or 2 double beds.  

Platinum Suites Inclusions:  

• DVD library available in Platinum Lounge  

• Platinum Bracelet & use of exclusive Platinum Lounge and private pool with butler service  

• International newspapers located in Platinum Lounge  

• Free internet unlimited at Platinum Club Lounge  

• Free cable internet in rooms (lap tops not provided)  

• Private check-in with cold towel on arrival and welcome drink  

• Dmestic, international & premium brand drinks (aged liquors not included) -1 special dinner  

• Concierge service located in Platinum Club area  

• Exclusive continental breakfast area and hors d'oeuvres at Platinum Club Lounge  

• Reservations for a la carte restaurants at Platinum Lounge  

• A la carte breakfast and lunch service in the buffet restaurants near the Platinum Lounge  

• Gift in room upon arrival  

• Discount on green fees at golf course  

• Discount on spa treatments (single service items only)  

• Reserved area on beach with butler service (drinks only) -1 Water Circuit at the Spa (per person, per week) for adults only (18 and older) -1 beach bag with Princess logo  

• Special amenities in room and room service (24-hour)  

Family Club Inclusions:  

• 104 Family Club room -40 Family Club rooms with direct access to the pool (security door access)  

• Complete bathroom with Jacuzzi  

• Hair dryer and vanity mirror  

• Iron and board  

• Safety deposit box (free of charge)  

• Air conditioning and ceiling fan  

• Coffeemaker -32" Plasma satellite TV, DVD with TV channels for kids  

• Minibar (water, soft drinks, juices and beer)  

• Balcony/terrace  

• Telephone in room and bathroom -iPod docking station  

• Special amenities for children  

• Children's Gift  

• Bottle warmer in the room (on request)  

• Cots (on request)  

• Strollers Service (on request)  

• Thematic pool for children  

• Small ice cream bar in the pool  

• Exclusive buffet restaurant, decorated and set up for families with childcare (including shows)  

• Free wifi  

• Mini club for children 4-12 years old  

• Teen Club (Computer game room) for teens 12 to 18 years old  

• Refreshments bar  

• Entertainment program for children -24 hour concierge service  

• Orchard for children (ecological practices  

Smoking Rooms There are 110 smoking rooms available in every room category type.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: maid service, ironing board, rollaway bed (on request), safe deposit box, smoke detector, sprinkler system, air conditioning, telephone, alarm clock, television (cable, satellite), balcony or terrace, ceiling fan, coffee maker, crib (on request), data ports, hairdryer, iron, mirror (vanity) and .  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Snack Riviera Restaurant, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm  

Dress Code: Casual.  

Snack Sunset Restaurant, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm  

Dress Code: Casual.  

Buffet Restaurant Green, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual.  

Buffet Restaurant Orange, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Breakfast Hours: 7:00am - 12:00pm Lunch Hours: 1:00pm - 3:00pm Dinner Hours: 6:30pm - 10:00pm  

Dress Code: Casual.  

Chill Out Restaurant(*), a la carte restaurant, smoking is permitted. Four (4) seatings per night: 6:00pm, 7:00pm, 8:00pm and 9:00pm. Not included on the all inclusive plan, at an additional fee.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual.  

(*) Denotes reservation is required.  

La Fondue Restaurant(*), Swiss themed all inclusive, a-la-carte restaurant, air conditioned and non-smoking.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

La Hacienda Restaurant(*), all inclusive, non-smoking and air conditioned a-la-carte restaurant.  

Cuisine: Mexican.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

La Vaqueria Restaurant(*), all inclusive, air conditioned, and non-smoking a la carte restaurant, featuring grilled menu items.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Las Olas Restaurant(*), all inclusive a-la-carte seafood restaurant, non-smoking, air conditioned. This restaurant is not included in the All Inclusive plan for the Junior Suite and is at an additional fee.  

Cuisine: Seafood.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Le Fleur Restaurant(*), gourmet all inclusive a-la-carte restaurant, non-smoking and air conditioned. This restaurant is not included in the All Inclusive plan for the Junior Suite and is at an additional fee.  

Cuisine: International.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Mama Mia Italian Restaurant(*), all inclusive, non-smoking, air conditioned, a-la-carte restaurant.  

Cuisine: Italian.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Miso Restaurant(*), all inclusive, non-smoking and air conditioned a-la-carte restaurant.  

Cuisine: Asian.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Dress Code The following restaurants request the casual elegant dress code: La Vaqueria, La Fondue, Le Fleur, La Hacienda, Mama Mia, Miso and Las Olas  

Casual Elegant dress code description:  

• For gentleman, long pants, closed shoes and shirt with sleeves are required. Casual shorts and sandals are acceptable for ladies.  

The following restaurants request casual dress code:  

• Snack Riviera Restaurant, Snack Sunset Restaurant, Buffet Restaurant Green, Buffet Restaurant Orange, and Chill Out Restaurant.  

Casual dress code description:  

• Guests are not allowed to enter barefoot, with swimming suits or wet clothes. For gentleman it is mandatory to wear shirt with sleeves.  

Add-On Package (Honeymoon Program 2016) (back to top)

HONEYMOON PROGRAM 2016  

Booking Dates: 06/02/2015 - 12/22/2016 Travel Dates: 12/23/2015 - 12/22/2016  

Package Inclusions:  

• Bottle of sparkling wine  

• Fruit plate  

• Nightly turndown service  

• Room with king bed (based on availability)  

• Souvenir photo for couple  

Specialty Package (All Inclusive 2016) (back to top)

ALL INCLUSIVE 2016  

Booking Dates: 08/20/2015 - 12/22/2016 Travel Dates: 12/23/2015 - 12/22/2016  

Package Inclusions:  

• All Inclusive 24 hours  

• Twelve swimming pools (8 main ones for adults and 4 for children), some with internal Jacuzzis  

• Two international main buffets  

• Seven a la carte restaurants  

• Nine Bars (including swim-up bars)  

• Sports Bar open 24 hours  

• National and selection of some international drinks  

• Fully equipped fitness centre  

• Daytime organized activities and nightly entertainment at the Princess Theater  

• Disco Lounge Areito (entrance and national and international drinks included)  

• Non-motorized water sports (free use)  

• Game room  

• Archery for guests 18 and older  

• Daytime Mini Club for children 4 to 12 years old with swimming pool, outdoor patio with games, club house  

• Night entertainment for children: mini cinema, room with video games, hand crafts, etc. for children 4 to 12 years old  

• Six tennis courts  

• Two paddle courts  

• One multi use court (basketball, soccer, etc.)  

• Introductory scuba lesson in pool (1 lesson per person per stay)  

• Internal transportation  

• Iron and board (on request, subject to availability in the Junior Suite, Deluxe Junior Suite and Deluxe Junior Suite Swim Out categories)  

Specialty Package (Complementary Romance Package 2015-2016 ) (back to top)

COMPLEMENTARY ROMANCE PACKAGE 2015-2016  

Booking Dates: 08/31/2015 - 10/31/2016 Travel Dates: 11/01/2015 - 10/31/2016  

Package Inclusions:  

• Room with king size bed  

• Fresh fruit basket in room the day of the wedding  

• One bottle of sparking wine the day of the wedding  

• Nightly bed turndown service  

• Late check out, free of charge (Subject to availability)  

• Special decoration in the room  

• Special cocktail for Honeymooners  

• Complementary photo souvenir during cocktail  

Please Note:  

• To get this package, a copy of the marriage certificate will be necessary. It should be valid 30 days maximum after the wedding.  

• All married coupes will automatically enjoy the Romance Package the day of the wedding.  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

General Information  

• Student groups are not permitted.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum: 35 miles(56 kms)  

• Cozumel: 16 miles(26 kms)  

• Cancun: 35 miles(56 kms)  

• Playa del Carmen : 3 miles(5 kms)