Grand Velas Riviera Maya
Carr Cancun-Tulum KM 62.
Playa del Carmen, Q. Roo, CP 77710, Mexico

Distance from hotel to town, 10 miles (16 kms). Distance from hotel to Cancun International Airport (CUN), 40 miles (65 kms).  

The luxurious All Inclusive Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. Hugging the pristine white sand shore of Playa Del Carmen, Mexico, this Riviera Maya Resort is the pinnacle of all-inclusive vacation luxury. Elegant accommodations, gourmet dining experiences, a deluxe spa, personalized butler concierge services, and a cutting edge convention center make Grand Velas Riviera Maya the ultimate resort for leisure and business travelers. Hugging the Riviera Maya coastline, this resort is 5 minutes from downtown Playa Del Carmen and 35 minutes from Cancun International Airport.  

This resort is the preeminent one of its class boasting 491 suites each more than 1000 square feet in three separate ambiances premium ocean front Grand Class Suites with terrace plunge pools for families with children 12 and up, family friendly ocean view Ambassador Suites and Zen Grand Suites embraced by the flora and fauna of the Yucatan.  

Zen Grand Suites: Located just 3/4 of a mile from the beach, in the natural environment of the Mayan Jungle, this family-friendly section features 206 handsomely furnished suites, each with over 1000 square feet of space with interior Jacuzzi. Business travelers enjoy the proximity of these suites to the convention center, and all guests enjoy the Zen Grand Pool surrounded by lush vegetation.  

Ambassador Section: This family-friendly area of the resort includes 195 ocean-view suites (1200 plus square feet) with a terrace, sitting area, and some with private plunge pool. These suites are arranged around the main infinity pool, near the Ambassador Section Kid's Club and gym.  

The exclusive Grand Class Section: This area of the resort is designed for optimum privacy and relaxation and features 90 oceanfront suites (1300 plus square foot). Guests enjoy private terraces with plunge pools and incredible ocean views, space for in room massage tables, and interior Jacuzzi.  

A retreat for the senses.  

Hotel Amenities (back to top)
  • Aerobic Classes
  • Babysitting Services ($)
  • Ballroom ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars/Lounges (7)
  • Beach (onsite)
  • Beauty Salon ($)
  • Boat Rentals ($)
  • Business Center ($)
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Concierge
  • Conference Room ($)
  • Cooking (classes) ($)
  • Currency Exchange
  • Dive Center ($)
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Exercise Classes
  • Fitness Center
  • Floors (4)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Ice Machines
  • Internet Access (wireless) ($)
  • Internet Service ($)
  • Laundry Service ($)
  • Medical Services (upon request) ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking Facility
  • Physically Challenged Accommodations (4)
  • Physically Challenged Facilities
  • Pool (children's)
  • Pools (outdoor) (3)
  • Poolside Beverage Service (3)
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (10)
  • Safe Deposit Boxes (front desk)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Shops
  • Snack Bar
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Convention Center The deluxe Convention Center offers more than 91,547 square feet of flexible event space that can be divided into as many as 32 small meeting rooms. Two large convention areas easily accommodate up to 3000 guests. Our team of professional meeting and event planners can help you coordinate a successful event complete with catering services, technical equipment, and group activities. Activities Desk at the Concierge Spa: ($) In the heart of the property a 76,640 square foot sanctuary of health, relaxation and beauty can be found. The Grand Velas Spa, come and enjoy luscious Spa treatments carefully crafted to sooth your mind, body and soul. Our unique services can be offered in the privacy of your suite or in the relaxing terrace of your suite overlooking the turquoise Caribbean waters. In suite massages and treatments are available ($). Baby Concierge: Our littlest guests are VIPs too! The resort's personalized services now extend to the youngest members of the family! To help create the most comfortable family vacation experience possible, the hotel's skilled Baby Concierge provides families with all the basic comforts of home; helping keep babies happy and allowing parents to relax in paradise. Youll find items including:  

• Baby bottle sterilizer  

• High chair  

• Crib  

• Stroller  

• Baby bath tub  

• Baby bouncer As well as brand new items you can take home:  

• Rattle  

• Teether  

• Bottle  

• Bottle brush Service offered at no additional charge, available in the Zen Grand and Ambassador lobbies; subject to availability. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 16 years old.  

Maximum Occupancy:  

2015 Zen Grand Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Zen Grand Suite Nature View Connecting - 6 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Zen Grand Pool Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View - 5 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View Connecting - 8 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Ambassador Pool Suite Ocean Front View - 5 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Pool Suite Ocean Front - 8 adults or 6 adults and 2 Connecting children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Grand Class Suite Ocean Front View - 4 adults or 2 adults and 2 teens.** Zen Grand Family Suite Nature View - 6 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children and 1 infant. */**** Zen Grand Family Suite Nature View - 6 adults or 6 adults and 2 children (connecting) plus 2 infants or 4 adults and 4 children and 1 infant. */****  

*An infant is considered a child under 4 years old.  

• **Please note that teens 12 to 16 years old are allowed to stay in this category.  

• ***In connecting rooms the first 4 people in the room including children must pay adult rates. Children's rates will only apply when the child is the 5th person in the connecting rooms.  

• ****This category requires a minimum if 4 guests.  

2016 Zen Grand Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Zen Grand Suite Nature View Connecting - 6 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Zen Grand Pool Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View - 5 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View Connecting - 8 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Ambassador Pool Suite Ocean Front View - 5 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Pool Suite Ocean Front - 8 adults or 6 adults and 2 Connecting children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Grand Class Suite Ocean Front View - 4 adults or 2 adults and 2 teens.**  

*An infant is considered a child under 4 years old.  

• **Please note that teens 12 to 16 years old are allowed to stay in this category.  

• ***In connecting rooms the first 4 people in the room including children must pay adult rates. Children's rates will only apply when the child is the 5th person in the connecting rooms.  

2017 Zen Grand Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Zen Grand Suite Nature View Connecting - 6 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Zen Grand Pool Suite Nature View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Suite Ocean View Connecting - 6 adults or 6 adults and 2 children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Ambassador Pool Suite Ocean Front View - 3 adults or 3 adults and 1 child plus 1 infant or 2 adults and 2 children plus 1 infant. * Ambassador Pool Suite Ocean Front - 6 adults or 6 adults and 2 Connecting children plus 2 infants or 4 adults and 4 children plus 1 infant. */*** Grand Class Suite Ocean Front View - 3 adults or 2 adults and 2 teens.**  

*An infant is considered a child under 4 years old.  

• **Please note that teens 12 to 16 years old are allowed to stay in this category.  

• ***In connecting rooms the first 4 people in the room including children must pay adult rates. Children's rates will only apply when the child is the 5th person in the connecting rooms.  

Zen Grand Suite Nature View, 1184 square feet, located in the Zen ambience.  

• Bedding: 1 king bed or 2 queen beds.  

Zen Grand Suite Nature View Connecting, This is 2 connecting Zen Grand Suite Nature View accommodations.  

Zen Grand Pool Suite Nature View, 1184 square feet. Located in the Zen ambience, balcony/terrace and outdoor plunge pool.  

• Bedding: 1 king bed or 2 queen beds.  

Ambassador Suite Ocean View, 1270 square feet. Located in the Family ambience, balcony/terrace.  

• Bedding: 1 king bed or 2 queen beds.  

Ambassador Suite Ocean View Connecting, This is 2 connecting Ambassador Suite Ocean View accommodations.  

Ambassador Pool Suite Ocean Front View, 1270 square feet. Located in the Family ambience, balcony/terrace and outdoor plunge pool.  

• Bedding: 1 king bed or 2 queen beds.  

Ambassador Pool Suite Ocean Front Connecting, This is 2 connecting Ambassador Pool Suite Ocean Front accommodations.  

Grand Class Suite Ocean Front View, 1377 square feet. Located in the ambience, balcony/terrace and outdoor plunge pool.  

• Bedding: 1 king bed or 2 queen beds.  

6/23/2015 - 12/15/2015 Zen Grand Family Suite Nature View, With 2268 square feet of space, these two bedroom suites feature one King bed suite and a two queen beds suite interconnecting, a private terrace with jungle views, and personal and entertainment amenities, including 42" plasma TV with premium channels, CD/DVD player, multi-line phone, Wi-Fi and a safe to accommodate a laptop. Mix a drink from the mini bar and embrace the tranquility of the Mayan jungle.  

5/26/2015 - 12/15/2015 Zen Grand Family Suite Nature View (connecting), With 2268 square feet of space, these two bedroom suites feature one king bed suite and a two queen beds in interconnecting suites, a private terrace with jungle views, personal and entertainment amenities including 42" plasma TV with premium channels, CD/DVD player, multi-line phone, WiFi and a safe to accommodate a laptop. Mix a drink from the minibar and embrace the tranquility of the Mayan jungle. Suite Amenities: Terrace overlooking Riviera Maya Jungle; Sitting area; White goose down comforters & pillows; Pillow menu; Safe (accommodates laptops); Fully stocked minibar; Coffee makers; Hairdryer; Iron and ironing board; Umbrella; Individual climate control; Daily turndown service. Bath Amenities: Bathrobes and slippers; Deluxe bath amenities; Bathroom with interior Jacuzzi; Vanity mirror and scale.  

• Technology: 42" plasma TV with digital cable; Private line/wireless touch screen telephones; DVD/CD/MP3 player; Wireless internet.  

All accommodations include: air conditioning, room service (24-hour), alarm clock, smoke detector, balcony or patio, sprinkler system, ceiling fan, television, coffee/tea maker, crib (on request), data port, hairdryer, iPod docking station, internet access: ($), iron, ironing board, maid service, mini-bar, radio, CD/DVD player, shower and telephones: (3).  

Room Service 24 hour in suite dining. Enjoy the delicious cuisine of Grand Velas Riviera Maya resort in the privacy and comfort of your luxurious suite. 24 hour in suite dining service is part of the all-inclusive Grand Velas Riviera Maya experience.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Aqua Bar, Located at the main swimming pools, one at each of the three different Ambiances (Zen Grand, Ambassador & Grand Class) offering the luxury of swim-up or dry seating.  

General Opening Hours: 9:00am to 6:00pm  

Bar, In the pool/beach area, no snacks  

General Opening Hours: 10:00am to 4:00pm  

Karaoke Bar, Sets the stage for the Playa del Carmen nightlife scene. This state-of-the-art Karaoke system features hundreds of songs guaranteed to rock the house or swoon your sweetie. Karaoke Bar is located in the Grand Velas Ambassador family-friendly area of the resort. Cocktails, wine and liquor are served.  

General Opening Hours: 6:00pm to 2:00am  

Piano Bar, Mix and mingle at the two lobby bars at Grand Velas Riviera Maya resort. In addition to premium liquor, beer, wine, and light appetizers, the lobby bars feature live entertainment on select evenings and televisions for watching the big game. Air-conditioned and outdoor terrace seating is available.  

General Opening Hours: 5:00pm to 12:00am  

The Lobby Bar, Live music  

General Opening Hours: 5:00pm to 2:00am  

The Lobby Bar, Live music  

General Opening Hours: 5:00pm to 2:00pm  

The Sky Bar, Located in the adult-only section, Sky Bar offers a chic lounge setting and nightly entertainment with DJ music and dancing.  

General Opening Hours: 6:00pm to 11:00pm  

Azul, Location: Ambassador Section. Enjoy delicious meals with family and friends any time of day at Azul. This family friendly restaurant at this Riviera Maya resort features open-air dining and a casual atmosphere. Azul is distinguished by an international buffet of traditional cuisine from around the world and grilled selections. The comprehensive lunch and dinner menu at Azul features everything from grilled hamburgers to sushi and tempura, to pasta, pizza, croissant sandwiches, burritos and tacos. Azul also serves breakfast.  

Cuisine: International.  

General Opening Hours: 7:00am to 11:00pm  

Dress Code: Casual.  

Bistro, Location: Grand Class Section. Ages 12 years old and up are welcome. Bistro is a French-style restaurant with a prime ocean-front setting in the adult-only section of Grand Velas Riviera Maya. Open for breakfast, lunch and dinner, Bistro offers a wide selection of French-inspired dishes as well as local favorites. The Bistro menu features soups, salads, sandwiches on fresh-baked French bread, decadent quiches, flaky croissants, and Riviera Maya dining specialties like Mayan ceviche and seafood Yucatan pozole. The Bistro breakfast menu features such delightful offerings as French toast, omelets, and Playa del Carmen eggs. Complement your dining on the Riviera Maya with Bistro's extensive selection of international wines.  

Cuisine: French.  

General Opening Hours: 7:00am to 11:00pm  

Dress Code: Casual.  

Chaka, Location: Zen Grand Section. Chaka is a casual, open-air restaurant situated amid the tropical jungle foliage of mangroves, Salam, Chechen and Chaka trees. The Chaka menu features a variety of international delights that are natural and healthy. Specialty coffees, international wines, mouthwatering desserts, and tantalizing entrees.  

• Open seasonal.  

Cuisine: International.  

General Opening Hours: 7:00am to 5:00pm  

Dress Code: Casual.  

Cocina De Autor, Location: Grand Class Section. Age: 12 years old and up are welcome. Cocina de Autor is a creative cuisine restaurant in constant evolution, seeking to evoke new sensations and emotions through its food and service to our customers. We are constantly adapting our techniques and creativity to our surroundings; in this case, the Mexican Caribbean. The tasting menu is the maximum expression of avante garde food.  

Cuisine: Spanish.  

Dinner Hours: 6:00pm to 11:00pm  

Dress Code: Casual Elegant.  

Frida, Frida offers exceptional Mexican cuisine with a modern twist. Every dish is a gourmet masterpiece that reflects the rich culinary heritage of Mexico. The gourmet menu at Frida restaurant features such delicacies as Sea Bass in Yellow Mole sauce served with Cilantro Rice and Tender Green Beans. Veal Chop in a Roasted Chili sauce served with Potato Puree with Chorizo and Grilled Spring Onions. Honey Tamarind Duck Confit served with its Flavored Corn Tortilla and a selection of Special Sauces. Complete your Riviera Maya dining experience with such mouthwatering desserts as Mexican Chocolate Mousse with Mole Poblano Cream, Amaranth and Pumpkin Seed Tile served with Caramel Rum Sauce.  

Cuisine: Mexican.  

Dinner Hours: 6:00pm to 11:00pm  

Lucca(*), Location: Zen Grand Section. Italian-Mediterranean cuisine distinguishes the scrumptious menu of seafood, gourmet meats, and homemade pastas at Lucca. House specialties include agnello de Lucca, ravioli served on a bed of mushrooms with basil and black olive sauce, and roasted leg of lamb served with eggplant caviar marinated in a thyme-infusion sauce and Robalo al Duo di pesto. Families with children are welcome at Lucca. Air-conditioned, indoor seating.  

Dinner Hours: 6:00pm to 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Piaf, Piaf is an exquisite restaurant at Grand Velas Riviera Maya for enjoying the fine art of French cuisine. Its menu of gourmet specialties includes oysters in champagne sabayon, open ravioli of escargots bourguignon, roasted sea bass with black butter, Black Angus steak in rosemary reduction, classic French onion soup with melted gruyere, duck confit with red wine, and the now beyond-famous tart of Calvados flambeed apples; a secret recipe passed down from the chef's grandmother.  

Cuisine: French.  

Dinner Hours: 6:00pm to 11:00pm  

Dress Code: Business Casual. no shorts, t-shirts or flip flops  

Sen Lin, Like its creatively gourmet Asian dinner menu, exotic combinations are the specialty at Sen Lin Bar. Sen Lin Bar features an extensive drink menu.  

Cuisine: Asian.  

General Opening Hours: 6:00pm to 11:00pm Dinner Hours: 6:00pm to 11:00pm  

Signature Restaurant, Adults only. Located in the adults only ambience (Ambassador Grand Class Suites). Ages 12 and older. Located in the Grand Class area. Sittings for teens (12 years and older up to 16) is from 6:00pm to 7:30pm only.  

Dinner Hours: 6:00pm to 11:00pm  

Add-On Package (All Inclusive Package 2014-2015) (back to top)

ALL INCLUSIVE PACKAGE 2014-2015  

Booking Dates: 02/06/2014 - 12/19/2015 Travel Dates: 12/20/2014 - 12/19/2015  

Package Inclusions:  

• Breakfast, lunch and dinner a la carte or buffet  

• Unlimited domestic and selected international premium brands  

• In suite dining 24 hours  

• Mini bar in room  

• Non supervised kids activities  

• Non motorized water sports (Catamaran not included. Restrictions may apply.)  

• Scheduled daytime activities  

• Current hotel taxes and tips  

Please Note:  

• There is a minimum age requirement of 12 years old for Bistro, Piaf and Signature Restaurant.  

Add-On Package (All Inclusive Package 2015-2016) (back to top)

ALL INCLUSIVE PACKAGE 2015-2016  

Booking Dates: 10/16/2014 - 12/19/2016 Travel Dates: 12/20/2015 - 12/19/2016  

Package Inclusions:  

• Breakfast, lunch and dinner a la carte or buffet  

• Unlimited domestic and selected international premium brands  

• In suite dining 24 hours  

• Mini bar in room  

• Non supervised kids activities  

• Non motorized water sports (Catamaran not included. Restrictions may apply.)  

• Scheduled daytime activities  

• Current hotel taxes and tips  

• Basic WiFi internet connection per paying guest is included as a new service to our mutual guests. Basic stands for access to personal emails, social media, etc. Wider stream internet will be subject to a connection charge by a third party provider.  

Add-On Package (Honeymoon Package 2015-2016) (back to top)

HONEYMOON PACKAGE 2015-2016 This add-on package is a complimentary added value for honeymoon couples.  

Booking Dates: 05/21/2015 - 12/19/2016 Travel Dates: 05/21/2015 - 12/19/2016  

Package Inclusions:  

• Chef's selection of gourmet honeymoon amenity  

• Bottle of sparkling wine  

• Romantic breakfast in bed  

• Romantic dinner on suite terrace with a 5-night minimum stay  

Please Note:  

• Proof of recent marriage may be required upon check-in  

Package inclusions are subject to change.  

Bonus Features (back to top)

2015-2016 Bonus Features:  

• Travel Dates: 12/20/2015 - 12/19/2016  

• Use of fitness center  

• Welcome drink  

• Watersports (non-motorized)  

Miscellaneous Information (back to top)

Spring Break  

• No spring breakers allowed.  

New Year's Gala Eve Dinner  

• This is mandatory and applies to every guest staying over New Year's Eve.  

• Includes 1 Gala Dinner with champagne, live music and fireworks.  

Minimum Check In Age  

• Minimum age to check in is 18 years old.  

Adult & Teen Activities Program The Riviera Maya is an outstanding destination with endless activities and outdoor adventures. Our playful Riviera Maya resort offers free outdoor activities every day including snorkeling, kayak, pedal boats, water polo, basketball, bicycle tours, beach volleyball, football, stretching, croquet, ping pong and more. Have fun and get creative with crafts, sand castle building, lottery and bingo. Scuba diving, diving lessons, and boat and fishing trips are available at an extra cost. Discover the culture of the Riviera Maya with tours to Mayan ruins, Xel-Ha, Xcaret or Xplor natural parks, trips to the Mayan jungle and its cenotes, horseback riding or four-wheeler excursions, and swimming with dolphins. All of these Riviera Maya tours can be booked through our resort's travel agency.  

Fitness Programs Energize your vacation with our life fitness programs. From personal trainers to daily Zumba, Pilates and yoga classes, it's easy to maintain your fitness routine. The Life Fitness Center is equipped with state-of-the-art fitness machines including 8 cardiovascular stations (climbers, cross trainers, moving sidewalks and exercise bikes) and 13 resistance and weight training stations.  

Kid's Club Families can spend time together and create unforgettable memories with a program of special activities, designed to create the best vacation ever.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Isla Mujeres: 49 miles(79 kms)  

• Tulum Archeological Site: 66 miles(106 kms)  

• Xcaret Natural Aquarium: 15 miles(24 kms)  

• Coba Archeological Site: 76 miles(123 kms)  

• Xel Ha Natural Aquarium: 40 miles(65 kms)