Iberostar Paraiso Beach
Carretera Chetumal-Puerto Juarez, Km. 309
Playa Paraiso, Q. Roo, Mexico 77710

Distance from hotel to Playa del Carmen, 20 minutes. Distance from hotel to Cancun International Airport (CUN), 30 minutes.  

This is an all-inclusive resort where beautiful architecture meets nature to create a perfect balance. It offers approximately 1300 feet (400 meters) of white sand beach. In addition, the property has a spectacular lake pool with center islands covered with palm trees, waterfalls and Jacuzzis, plus a separate children's pool - all surrounded by palm trees and huts. There is a shuttle service within the hotel grounds every 15 minutes. The following services are also available at an extra charge - laundry, babysitting, internet, travel agency, shops, 24-hour medical service, and a top-of the-line spa with beauty salon located at the Iberostar Playa Paraiso Shopping Center. The conference rooms at the complex's convention center are also available for private events.  

Hotel Amenities (back to top)
  • Activities Desk
  • Aerobic Classes
  • Aerobics (aqua)
  • Babysitting Services ($)
  • Bar (swim-up) (2)
  • Barber Shop ($)
  • Bars
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Breakfast Room
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Conference Rooms
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Ice Machines
  • Internet Access ($)
  • Internet Access (wireless) ($)
  • Jacuzzi (outdoor)
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room
  • Multilingual Staff
  • Parking
  • Physically Challenged Accommodations
  • Physically Challenged Facilities
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (9)
  • Rooms (424)
  • Sauna ($)
  • Security (24-hour)
  • Spa ($)
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach)
  • Towels (pool)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Babysitting Services : ($)  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Beach, Dive, Family Friendly, Golf, All Inclusive, Romance, Spa, Wedding and Honeymoon.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 2 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Ocean View Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean View Superior Junior - 4 adults or 2 adults and 2 children or Suite 3 adults and 1 child.  

• Presidential Ocean Front - 4 adults or 2 adults and 2 children or Junior Suite 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

2017 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 2 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Ocean View Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean View Superior Junior - 4 adults or 2 adults and 2 children or Suite 3 adults and 1 child.  

• Presidential Ocean Front - 4 adults or 2 adults and 2 children or Junior Suite 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Standard, Room with a private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer.  

• King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 431 square feet.  

• Bedding: 1 king bed or 2 double beds. Location: Ground Floor.  

12/1/2015 - 10/31/2017 Superior Standard Room  

Junior Suite, Private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. King rooms with stand up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. Total area is 474 square feet. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Location convenient to pool and beach.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle or Pool. Location: Ground Floor.  

Standard Family Room, Room with guaranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, a private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board and hair dryer. King rooms with stand up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. Total area is 861 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Family amenities with children's items. Priority reservations at specialty restaurants. Complimentary access to Spa Sensations wet area.  

Ocean View Junior Suite, Private balcony with ocean view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer, hair straightening iron. King rooms with stand up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. Total area is 474 square feet. Complimentary access to Spa Sensations wet area. Complimentary WiFi in lobby. Daily turndown service.  

• Bedding: 1 king bed or 2 double beds.  

Ocean View Superior Junior Suite, Private balcony with partial ocean view, ocean access on ground floor, air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer, hair straightening iron. King rooms with stand up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. Total area is 474 square feet.  

• Beachfront location on the first floor with direct access to the beach. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Beach towels in room.  

• Bedding: 1 king bed or 2 double beds.  

Presidential Ocean Front Junior Suite(*), Junior Suite with oversized bedroom with a private terrace with ocean view, air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, Espresso machine, microwave iron and ironing board, hair dryer, hair straightening iron. King rooms with stand up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. Total area is 947 square feet. Oceanfront view. Convenient location on second floor near beach and pool. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Early check-in and late check-out upon availability. Daily turndown service. Romantic turndown service once. Aromatherapy service once. Welcome amenity.  

• Bedding: 2 double beds.  

Presidential Suite(*), Suite with oversized bedroom with walk in closet, a large living room, a separate dining room and kitchenette. Private terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, Espresso machine, microwave iron and ironing board, hair dryer, hair straightening iron. Spacious bathroom with double vanity sink, bathrobe and slippers, shower and separate whirlpool tub. Additional half bathroom. Total area is 2583 square feet. This suite offers the advantage of connecting rooms with the Junior Suite with 2 double beds (both rooms are available for purchase separately). Oceanfront view. Convenient location on second floor near beach and pool. Welcome amenity. Early check in and late check out upon availability. Complimentary WiFi in room and the lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Private check in, in the room. Beach towels in room. Daily turndown service once. Romantic turndown service once. Aromatherapy service once. Access to IBEROSTAR Paraiso Lindo.  

• Flowers in room, game console. One 50 minute massage per person per stay.  

• Bedding: 1 king bed.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: balcony, wake-up calls, crib (upon request), safe deposit box, internet access (wireless): ($), , air conditioning, maid service, ceiling fan, non-smoking accommodations, hairdryer, iron, smoke detector, trouser press: ($), alarm clock, mini-bar, coffee/tea maker, safe (in accommodation), housekeeping, ironing board, telephone and movies (in accommodation): ($).  

Room Service From 11:00am until 11:00pm  

Bathtub Only in the rooms with 2 double beds.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Faro Bar, Continental breakfast 7:00am-8:00am, Breakfast 8:00am-11:00am, and Lunch 11:00-4:30pm  

El Puente, Ice Cream Parlor/Bar  

General Opening Hours: 11:00am-6.30pm  

Don Alfredo Italian Restaurant(*), This delicious a la carte restaurant serves Italian specialites from 7:00pm-10:00pm. Gentlemen over the age of 12 must wear shirts with sleeves and long trousers.  

Cuisine: Italian.  

(*) Denotes reservation is required.  

El Colonial(*), Gourmet restaurant.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

El Puerto(*), Steak House restaurant.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Dress Code: Casual. men must wear shirts with sleeves.  

(*) Denotes reservation is required.  

Hashiru(*), Japanese Restaurant.  

Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

La Dorada(*), Mediterranean Restaurant.  

Cuisine: Mediterranean.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

La Hacienda(*), Mexican restaurant.  

Cuisine: Mexican.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen over the age of 12 must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

El Puerto, Snacks 8:00am-12:00pm and 1:00pm-4:00pm  

Grill De Playa, Snack Bar  

General Opening Hours: 11:00am-6:00pm  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site and the average stay of their guests.  

Length of Stay & Amount of Guaranteed Reservations:  

• 3 nights: 1 guaranteed reservation.  

• 4 to 6 nights: 2 guaranteed reservations.  

• 7 to 9 nights: 3 guaranteed reservations.  

• 10 to 13 nights: 4 guaranteed reservations.  

• 14 nights: 6 guaranteed reservations.  

• 21 nights: 9 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g.  

• Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

• The hotel does not guarantee the restaurant or the times.  

• This depends on availability.  

• Guests can make their reservations upon arrival at the concierge desk who will then personally confirm their dinner reservations with a ticket with all their information.  

Miscellaneous Information (back to top)

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".  

Spring Break Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Spring Break Groups Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum  

• Xel Ha  

• Xcaret