Iberostar Tucan
Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento
Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 45 minutes. Distance from hotel to town, 7 minutes.  

This hotel has a total of 350 rooms, distributed in 3 story buildings surrounded by jungle and tropical gardens. Among them, the only ones with an ocean front view are the 24 junior suites and the 2 presidential suites. All standard rooms have a balcony with a garden or pool view and they have either two double beds or one king size bed. All rooms have air conditioning and ceiling fan, private bathrooms with shower and hairdryers. They all are equipped with color cable television with remote control, mini bar with soft drinks, beer and bottled water, coffee maker, telephone, in room safe deposit boxes, iron and ironing board.  

The hotel offers a variety of activities during the day (aerobics, dance lessons, water polo, beach volleyball, basketball, Spanish lessons, etc.). There is 1 multi purpose court and 2 lighted tennis courts (equipment included at no extra charge) and a fitness center. The PADI Dive Center located right on the hotel's beach offers catamarans, kayaks, snorkeling equipment and diving lessons in the pool at no extra charge (for a limited time, based on availability), and optional dives and certification course at an additional cost. Lucy's Mini Club has supervised activities for children 4 to 12 years old, everyday. As for the adults, there is a different show with live music every night at the theater.  

Besides the Buffet Restaurant Tulum (open for breakfast, lunch and dinner), this hotel features 5 specialty restaurants offering dinner only (limited number of reservations based on stay, dress code): Mexican "La Hacienda", Italian "La Gondola", de Carnes "La Marimba", Tropical "Uxmal" and Japanese "Bonsai". Domestic and international drinks are served at the following bars: "El Paso" (in the lobby area), "La Plaza" (Bar Theater), "El Kiosco" (on the beach), aside from the swim-up bar and the one at the night club "La Mascara". In addition, the hotel offers room service from 11:00am until 11:00pm.  

Hotel Amenities (back to top)
  • Aerobic Classes
  • Aerobics (aqua)
  • Ballroom ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars/Lounges (5)
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Conference Rooms ($)
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center (PADI) ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Floors (3)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking Facility
  • Physically Challenged Accommodations
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (350)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Spa ($)
  • Suites
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service ($)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Babysitting Services : ($)  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child. Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*Family rooms must have a minimum of 4 adults and 1 child.  

• The hotel will be implementing triple and quad restrictions for 03/01/16-04/09/16 and 03/01/17-04/15/17.  

2017 Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child. Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*Family rooms must have a minimum of 4 adults and 1 child.  

• The hotel will be implementing triple and quad restrictions for 03/01/16-04/09/16 and 03/01/17-04/15/17.  

Standard, Room with a private balcony, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Superior Standard Room, TBA  

Junior Suite, Private balcony with garden or jungle view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. Bathroom with vanity sink and shower. Total area is 409 square feet. Complimentary WiFi in lobby. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Standard Family Room, Rooms with guranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, a private balcony with garden or jungle view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave iron and ironing board and hair dryer. Bathroom with vanity sink, bathrobes, shower. Total area is 754 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Priority reservations at specialty restaurants. Family amenities with children's items. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

Oceanfront Junior Suite, Private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet. Location convenient to the pool. Complimentary WiFi in lobby. Daily turndown service. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• Bedding: 1 king bed or 2 double beds.  

Ocean Front Superior Junior Suite, Private terrace with ocean view. Individually controlled air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron, hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet. Beachfront location on the first floor with direct access to the beach. Complimentary WiFi in lobby. Daily turndown service. Unlimited reservations at specialty restaurants. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• Bedding: 1 king bed or 2 double beds.  

Presidential Suite(*), Suite with an oversized bedroom with a king bed, walk in closet, adjacent room with two double beds, a large living room, a separate dining room and kitchenette. Private terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, minibar (stocked daily with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, microwave iron and ironing board, hair straightening iron, hair dryer. Spacious bathroom with double vanity sink, bathrobe and slippers, shower and separate tub. Additional half bathroom. Total area is 2282 square feet. Oceanfront view. Convenient location on second floor near beach and pool. Welcome amenity. Early check-in and late check-out upon availability. Complimentary WiFi in lobby. Unlimited reservations at specialty restaurants. Private check-in, in the room. Beach towels in room. Daily turndown service once. Romantic turndown service once. Aromatherapy service once. Complimentary access to Hydrotherapy Pool at Spa Sensations. Espresso machine. Flowers in room. Game console. One romantic dinner. One 50 minute massage per person per stay.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: ceiling fan, mini-bar, hairdryer, ironing board, air conditioning, shower, coffee/tea maker, television, internet access: ($), maid service, balcony or patio, smoke detector, crib (on request), iron and telephone.  

Room Service (limited) Available from 11:00am to 11:00pm.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Kiosco Beach Bar General Opening Hours: Summer: 10:00am to 8:00pm, Winter: 10:00am to 7:00pm  

La Cascada Aqua Bar General Opening Hours: Summer: 10:00am to 6:00pm, Winter: 9:00am to 5:00pm  

La Mascara Nightclub General Opening Hours: 11:00pm to 3:00am  

La Plaza Theatre Bar General Opening Hours: 5:00pm to 12:00am  

Tikal Lobby Bar General Opening Hours: 9:00am to 12:00am  

Tulum Restaurant, a dining experience for all five senses. This restaurant serves breakfast and dinner. A wide variety of rich desserts are a sweet ending to every meal at Tulum as well. Open 7:00am-10:00am and 6:30pm-10:00pm. Semi-formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Breakfast Hours: 7:00am to 10:00am Lunch Hours: 1:00 to 3:00pm Dinner Hours: 6:30pm-10:00pm  

Bonsai Restaurant(*), Expert chefs have mastered the art of importing fantastic Japanese recipes into our fabulous a la carte restaurant. Savor the best oriental dishes during the dinner service from 6:30pm-10:30pm. Formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

Cozumel Restaurant, serves continental breakfast from 4:00am-6:45am, buffet breakfast 7:00am-10:00am, lunch 1:00pm-3:00pm, and dinner 6:30pm-10:00pm. Grab a late-night snacks from 11:00pm-4:00am.  

La Gondola Restaurant(*), serves excellent pizza, pasta, and other Italian delights. Open from 6:30pm-10:30pm. Reservations are required for your dinner experience. Formal attire required. Gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Cuisine: Italian.  

(*) Denotes reservation is required.  

La Hacienda Mexican Restaurant(*), Savor the delectable Mexican specialties at La Hacienda. Open from 6:30pm-10:30pm, reservations are required for your dinner experience. Formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Cuisine: Mexican.  

(*) Denotes reservation is required.  

La Marimba Steakhouse Restaurant(*), Meat lovers can indulge in La Marimba's unmatched cooked-to-order preparations, including grilled, broiled, and barbecued. For a tasty steakhouse meal in a comfortable environment, reserve your table today. Open 6:30pm-10:30pm.  

Cuisine: Steaks.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Palapa Uxmal Restaurant(*), Located adjacent to the hotel pools, this international buffet prepares continental breakfasts and savory lunches. Open 7:00am-4:00pm.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Tropical Restaurant, Savor the freshest fruits, vegetables, salads, meats, fish, and seafood. End your meal with an extensive selection of delectable desserts. Open from 6:30- 10:30pm. Reservations required. Semi-formal attire required. During the dinner service, gentlemen 12 years and older are kindly asked to wear long pants and shirts with sleeves.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed Reservations  

Length of Stay & Amount of Guaranteed Reservations:  

• 1 - 4 nights - 1 guaranteed reservation.  

• 5 - 6 nights - 2 guaranteed reservations.  

• 7 - 9 nights - 3 guaranteed reservations.  

• 10 - 13 nights - 4 guaranteed reservations.  

• 14 nights - 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them.  

• Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (Honeymoon Package 2016-2017) (back to top)

HONEYMOON PACKAGE 2016-2017  

Booking Dates: 07/31/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Copy of the marriage certificate will be required upon check-in at the hotel  

• Promotion/Voucher code: HONEYMOON  

Specialty Package (All Inclusive 2016-2017) (back to top)

ALL INCLUSIVE 2016-2017  

Booking Dates: 07/31/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Unlimited imported & domestic drinks  

• International buffet restaurant with "show cooking"  

• Mexican, steakhouse & international specialty restaurants with a la carte dining  

• Beach restaurant & grill for lunch and snacks  

• A total of 6 bars, including a swim-up bar  

• Room service from 11:00am to 11:00pm 24 hour all inclusive  

Package inclusions are subject to change.  

Bonus Features (back to top)

• Parking  

• Towels  

• Use of Fitness Center  

• Use of Tennis Courts  

• Daily activities  

• Welcome Drink  

• Bottled water  

• Chaise lounges  

• Watersports (Non-Motorized)  

Miscellaneous Information (back to top)

Children's Program  

• Mini Club for children ages 4 to 12  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".  

Spring Break Groups Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

Spring Break Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Cozumel: 40 minutes by boat and car  

• Xel Ha: 40 minutes by car  

• Cancun: 60 minutes by car  

• Xcaret: 5 minutes by car