Riu Palace Mexico
Xaman-Ha Ave. Manzana 3, Lote 4 condominio
Playacar 77710 Playa del Carmen, Mexico

Distance from hotel to town, 1.8 miles (3 kms). Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).  

Riu Palace Mexico is located in the exclusive Playacar resort area, overlooking the turquoise waters of the Mexican Caribbean, just 5 minutes from Playa del Carmen. Its impressive architecture encompasses 434 deluxe guestrooms featuring unique amenities, such as RIU's renowned minibar and liquor dispenser. The hotel offers an exquisite selection of a la carte restaurants and spectacular buffets, complemented by room service and 24-hour All Inclusive (snacks and beverages). The exchange privileges programme allows access to all other sister properties in the RIU Resort complex. Riu Palace is the ideal choice for a superbly luxurious and relaxing holiday!  

Hotel Amenities (back to top)
  • Aerobic Classes
  • Aerobics (aqua)
  • Babysitting Services ($)
  • Bar (swim-up)
  • Bars/Lounges (5)
  • Beach
  • Beauty Salon ($)
  • Bicycle Rentals
  • Boat Rentals ($)
  • Breakfast Room
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Conference Rooms
  • Currency Exchange
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Floors (3)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Gym
  • Ice Machines
  • Jacuzzis (2)
  • Juice Bar ($)
  • Laundry Service ($)
  • Massage Services ($)
  • Medical Services ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking Facility
  • Physically Challenged Accommodations
  • Physically Challenged Facilities
  • Ping Pong
  • Pool (children's)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Room Service (24-hour)
  • Rooms (434)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Spa ($)
  • Steam Baths
  • Sundries Shop
  • Taxi Stand ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Disco (nearby) At Riu Tequila. Pools (outdoor) Three swimming pools One swimming pool with swim-up bar Children's swimming pool Complimentary sun loungers, towels and parasols by pool area. Sun terrace. Entertainment  

• Daytime entertainment programme for adults (daily)  

• Daytime entertainment programme for children ages 4 to 12 at RiuLand (daily)  

• Live music, shows or RIU evening programme (daily)  

• Complimentary entrance to "La Piata" night club and drinks (Riu Tequila, open every night) Miscellaneous Amenities Facilities at the Resort: Chapel Facilities at Mexican Street: Fitness Center Spa Services ($) Shops ($) Beauty Salon ($) Photo Studio & Lab ($) Medical Center ($) Internet Access (wireless)  

• Free WiFi is available in the lobby and in the guest rooms. Activities Sports and activities (All Inclusive):  

• Two (2) Lighted Hard Surface Tennis Courts  

• Table Tennis  

• Workout  

• Volleyball  

• One (1) Introductory Scuba Diving Lesson in Pool  

• Windsurfing  

• Catamaran  

• Kayaking  

• Body Board  

• Snorkeling Equipment  

• Sauna  

• Jacuzzi  

• Gym Sports and facilities nearby (additional charge):  

• Assorted water sports available  

• Tennis lessons -18-Hole Golf Course Use of the gym, jacuzzi and steam bath is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

Junior Suite, Air conditioning, ceiling fan, 2 double beds or 1 King size bed, split level living room area with sofa or sofa-bed, direct dial phone, regularly restocked mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 20 Bedding: 1 king bed or 2 double beds. Accommodation amenities include: bathrobe and living room.  

Superior Junior Suite, Air conditioning, ceiling fan, 2 double beds or 1 King size bed, split level living room area with sofa or sofa-bed, direct dial phone, regularly restocked mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with courtyard view.  

• Number of accommodations: 15 Bedding: 1 king bed or 2 double beds. View: Courtyard. Accommodation amenities include: living room and bathrobe.  

Suite, Air conditioning, ceiling fan, 1 King size bed, bigger living room area with sofa, direct dial phone, daily replenished mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 2 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.  

Suite Jacuzzi, Air conditioning, ceiling fan, 1 King size bed, bigger living room area with sofa, direct dial phone, daily replenished mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with private Jacuzzi.  

• Number of accommodations: 1 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.  

Whirlpool Whirlpool bath on upper terrace  

All accommodations include: balcony, telephone (direct dial), ceiling fan, safe deposit box, iron, maid service, television (satellite), air conditioning, bathtub, rollaway bed (on request), crib (on request), smoke detector, ironing board, sprinkler system, turndown service, alarm clock, mirror (vanity), bidet, room service (24-hour), hairdryer, liquor dispenser and radio.  

Mini-bar Fully stocked and regularly restocked  

Room Service (limited) 11:00am -11:00pm  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bar Cubano, Lobby Bar.  

El Palmeral, swim up and poolside bar.  

Guacamole, beach restaurant / grill and steakhouse.  

Capuchino, patisserie & ice cream parlor.  

Los Mariachis, lounge bar with terrace.  

Don Julian, Main restaurant with terrace, buffet style with show cooking, serving international and local specialties.  

Krystal, Fusion cuisine restaurant, a la carte, open for dinner.  

La Bodega, Mexican restaurant with service at the table, for dinner.  

Cuisine: Brazilian.  

La Dolce Vita, Italian restaurant.  

Miyagi, A la carte, open for dinner.  

Cuisine: Japanese.  

Add-On Package (Honeymoon and Romance Package 2016) (back to top)

HONEYMOON AND ROMANCE PACKAGE 2016  

Booking Dates: 06/19/2015 - 12/23/2016 Travel Dates: 12/24/2015 - 12/23/2016  

Package Inclusions:  

• Surprise welcome gift in their room  

• Bottle of rum  

• King bed (subject to availability at time of check-in)  

• Late check-out (subject to availability at time of departure)  

• Complimentary upgrade to next available room category (subject to availability and upon request) -$40.00 USD Spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay, this discount does not apply with other promotions and discounts  

Please Note:  

• Package inclusions are subject to change.  

Package inclusions are subject to change.  

Bonus Features (back to top)

--Morning coffee -Parking -Towels -Use of Fitness Center -Daily activities -Watersports (Non-Motorized) -Welcome Drink -Afternoon tea -Bottled water -Use of Tennis Courts -Exchange privileges with all RIU hotels in Playa del Carmen.  

• -1 Gala dinner per week  

Honeymooners Travel Dates: 01/01/2015 - 12/23/2016  

• Honeymooners will receive a surprise gift in their room upon arrival.  

• Marriage certificate required. Must be issued within the past 90 days  

Spa Credit Travel Dates: 12/24/2015 - 12/23/2016  

-$35.00 USD spa credit in Renova Combination (80 min.)  

• Per adult person (18 and up), per stay. Not combinable with other promotions or discount.  

Miscellaneous Information (back to top)

General  

• No student groups permitted any time  

• Each room must have at least 1 person at least 21 years old for the months of March and April  

• At least 1 passenger per room must be 18 years or over for check-in  

• It is not possible to exchange US Dollars in the hotel.  

Spring Breaker Policy:  

• Definition of Spring Breaker/Spring Breaker Group:  

• High School through College aged individuals who vacation in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.  

• Any group or individual arriving on RIU Hotels & Resorts property with the characteristics as described in the above definition will not be admitted on property, with no refund.  

• Please be advised that Riu Hotels and Resorts will use any and all means at their disposal to identify and cancel suspected Spring Breaker Groups. Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.  

• Spring Breakers (either groups or individuals) are not allowed at any RIU property at any time during the year.  

• RIU Hotels & Resorts reserves the right to withhold admission to any Spring Breaker arriving on property.  

Minimum Age Requirements:  

• At least one person 21 years or older is required in every room during the months of February through May.  

• During the remainder of the year, at least one person 18 years or older is required in every room.  

• The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age.  

• Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.  

• Parties in rooms are not permitted.  

• Unruly behavior by individuals or groups is not allowed at any property at any time during the year.