Riu Palace Riviera Maya
Av. Xaman-Ha Mza. 9 y 10 Lote 1
Fraccionamiento Playacar
Solidaridad, Playa del Carmen
Quintana Roo, Mexico C.P.

Distance from hotel to Cancun International Airport (CUN), 34 miles (55 kms). Distance from hotel to Playa del Carmen, 1.8 miles (3 kms).  

This luxurious resort, is the ultimate in pampered first- class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees, this spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a mini-bar and liquor dispenser. Enjoy the exquisite selection of a la carte restaurants and bars, along with room service, 24-hour All Inclusive (snacks and beverages) and the exchange privileges programme with all sister properties within the RIU Resort complex. The Riu Palace Riviera Maya: creating unforgettable memories of Mexican paradise.  

Hotel Amenities (back to top)
  • Bar (swim-up)
  • Beach
  • Beauty Salon ($)
  • Billiards ($)
  • Boutique
  • Catamarans
  • Children's Playground
  • Computer Services ($)
  • Golf (nearby) ($)
  • Hairdresser
  • Jacuzzis
  • Kayaks
  • Lobby Bar
  • Massage Services ($)
  • Room Service (24-hour)
  • Sauna
  • Snorkeling (equipment)
  • Spa ($)
  • Table Tennis
  • Tennis Court (lighted) ($)
  • Tennis Lessons ($)
  • Volleyball
  • Windsurfing

Miscellaneous Amenities  

• Sun Terrace  

• Terrace/Solarium  

• Assorted watersports nearby ($)  

• Complimentary sun loungers, towels and parasols by pool area Facilities at Mexican Street:  

• Fitness Center ($)  

• Spa Services ($)  

• Shops ($)  

• Beauty Salon ($)  

• Photo Studio & Lab ($)  

• Medical Center ($) Disco At Riu Tequila Internet Access (wireless)  

• Free WiFi will be available in the lobby and in the guest rooms. Gym  

• Use of the gym, Jacuzzi and sauna is restricted to guests over 18 years old.  

• Sports shoes are compulsory when using the gym. Conference Rooms: (5) with capacities for up to 785 persons Scuba Diving (lessons)  

• One introductory scuba diving lesson in the pool Entertainment  

• Daytime entertainment program for children ages 4 to 12 years old at RiuLand (daily)  

• Daytime entertainment program for adults (daily)  

• Live music, shows or RIU evening programme (daily)  

• Complimentary entrance to "La Pinata" night club and drinks (Riu Tequila, open every night) ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 11:00 am  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child Junior Suite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

Junior Suite, Air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini- bar and liquor dispenser, coffee maker, satellite flat- screen TV, electronic in-room safe (laptop size 15), iron and ironing board. Bathroom equipped with hydro-massage bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 20 Bedding: 1 king bed or 2 double beds. View: Garden. Accommodation amenities include: connecting rooms (available on request).  

Superior Junior Suite, Air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in-room safe (laptop size 15), iron and ironing board. Bathroom equipped with hydro-massage bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with courtyard view.  

• Number of accommodations: 20 Bedding: 1 king bed or 2 double beds. View: Courtyard. Accommodation amenities include: connecting rooms (available on request).  

Suite, Air conditioning, ceiling fan, 1 king size bed, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in-room safe (laptop size 15), iron and ironing board, walk-in closet and in-room whirlpool bathtub. Bathroom equipped with extra shower cabin, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 4 Bedding: 1 king bed. View: Courtyard or Ocean. Accommodation amenities include: sitting area, sofa, shower (separate) and closet (walk in).  

Jacuzzi Suite, Air conditioning, ceiling fan, 1 king size bed, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, coffee maker, satellite flat-screen TV, electronic in-room safe (laptop size 15), iron and ironing board, walk-in closet and in-room whirpool bathtub. Bathroom equipped with extra shower cabin, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with private jacuzzi.  

• Number of accommodations: 3 View: Garden. Accommodation amenities include: sitting area and sofa.  

All accommodations include: alarm clock radio, room service (24-hour), ceiling fan, mini-bar, 110 volt outlets, safe (in accommodation), balcony or terrace, television (satellite), hairdryer, mirror (vanity), air conditioning, sinks (double), bathtub (hydro massage), turndown service, liquor dispenser and telephone.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Daiquiri, Poolside bar with swim-up bar.  

La Habana, Lobby bar.  

La Plaza Bar  

Lirico, Lounge bar with terrace.  

Pool Bar, Pool area beverage service.  

Sports Bar  

Agave(*), Open for dinner.  

Cuisine: Mexican.  

(*) Denotes reservation is required.  

Botafogo(*), Open for dinner.  

Cuisine: Brazilian.  

(*) Denotes reservation is required.  

Chilis, Open for lunch with snacks and is open as a grill steakhouse for dinner.. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves.  

Don Manolo, with non-smoking area and terrace, offering buffet style dining and show cooking stations. Theme dinners served three times a week.  

Krystal(*), Fusion cuisine restaurant. A la carte. Open for dinner.  

(*) Denotes reservation is required.  

Yashima(*), Open for dinner.  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

Dress Code:  

• Formal dress is required for dinner.  

• Main restaurant: No sleeveless t-shirts for gentlemen.  

• Theme restaurants: No sleeveless t-shirts for gentlemen.  

• Gentlemen must wear long trousers.  

Add-On Package (Honeymoon and Romance Package 2016) (back to top)

HONEYMOON AND ROMANCE PACKAGE 2016  

Booking Dates: 06/19/2015 - 12/23/2016 Travel Dates: 12/24/2015 - 12/23/2016  

Package Inclusions:  

• Surprise welcome gift in their room  

• Small bottle of Tequila  

• King bed (subject to availability at time of check-in)  

• Late check-out (subject to availability at time of departure)  

• Complimentary upgrade to next available room category (subject to availability and upon request) -$40.00 USD Spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay, this discount does not apply with other promotions and discounts  

Please Note:  

• Package inclusions are subject to change.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

• Exchange privilege with all RIU hotels in Playa del Carmen.  

• Complimentary sun loungers on the beach.  

Honeymooners Travel Dates: 01/01/2016 - 12/23/2016  

• Honeymooners will receive a surprise gift in their room upon arrival.  

• Marriage certificate required. Must be issued within the past 90 days  

Spa Credit Travel Dates: 12/24/2015 - 12/23/2016  

-$35.00 USD spa credit in Renova Combination (80 min.)  

• Per adult person (18 and up), per stay. Not combinable with other promotions or discount.  

Miscellaneous Information (back to top)

General  

• At least 1 person 21 years or over in every room during the months of March and April  

• The remainder of the year, at least 1 person must be 18 years old or over in every room  

• No student groups under 21 or "Spring breakers" accepted all year round.  

Spring Breaker Policy:  

• Definition of Spring Breaker/Spring Breaker Group:  

• High School through College aged individuals who vacation in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.  

• Any group or individual arriving on RIU Hotels & Resorts property with the characteristics as described in the above definition will not be admitted on property, with no refund.  

• Please be advised that Riu Hotels and Resorts will use any and all means at their disposal to identify and cancel suspected Spring Breaker Groups. Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.  

• Spring Breakers (either groups or individuals) are not allowed at any RIU property at any time during the year.  

• RIU Hotels & Resorts reserves the right to withhold admission to any Spring Breaker arriving on property.  

Minimum Age Requirements:  

• At least one person 21 years or older is required in every room during the months of February through May.  

• During the remainder of the year, at least one person 18 years or older is required in every room.  

• The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age.  

• Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.  

• Parties in rooms are not permitted.  

• Unruly behavior by individuals or groups is not allowed at any property at any time during the year.