Sandos Playacar Experience Resort
Paseo Xaman-ha 11, m1, Fracc, Playacar
Municipio de Solidaridad, Playa del Carmen
Quintana Roo, Mexico 77710

Distance from hotel to Playa Del Carmen, 5 minutes. Distance from hotel to Cancun International Airport (CUN), 45 minutes.  

Low rise beachfront property consisting of 819 deluxe air conditioned rooms and Hacienda Suites. It's a short distance from the village of Playa Del Carmen and the ferry boat crossing to Cozumel is nearby. Within the resort grounds there are some amazing remains from the Mayan culture. It is also handicap accessible and offers hospitality rooms. All inclusive resort.  

Hotel Amenities (back to top)
  • Activities Desk
  • Arts and Crafts ($)
  • Babysitting Services ($)
  • Bars (4)
  • Basketball
  • Beach
  • Car Rental ($)
  • Children's Activities
  • Children's Club
  • Currency Exchange
  • Disco
  • Diving Clinic
  • Entertainment
  • Excursions ($)
  • Fishing (deep sea)$
  • Fitness Center
  • Golf (18-hole, nearby) ($)
  • Health Spa ($)
  • Kayaks
  • Laundry Service ($)
  • Massage Services ($)
  • Pools (children's) (4)
  • Pools (freshwater) (6)
  • Room Service (24-hour)
  • Sailing
  • Sauna
  • Scuba Diving ($)
  • Shops
  • Snorkeling ($)
  • Snorkeling Lessons
  • Tennis Courts
  • Theater
  • Theme Parties
  • Travel Agency ($)
  • Video Game Room
  • Volleyball
  • Waverunners ($)

($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Beach Section:  

• Standard - 3 adults or 2 adults and 2 children.  

• Superior Oceanfront - 2 adults.  

Royal Elite Hacienda Family & Riviera Section:  

• Hacienda 1 Bedroom Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Riviera Junior Suite Family - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Adults Only Section:  

• Junior Suite Select Club - 3 adults.  

Standard, Private and deluxe spacious bathroom with shower, hair dryer, air conditioning and ceiling fan for optimal climate control, satellite color television, safety deposit box, telephone, and a minibar with mineral water, soft drinks, diet and regular soda and beer, balcony with garden or partial ocean view.  

• Bedding: 1 king bed or 2 double beds.  

Superior Oceanfront, Private luxury bathroom with shower, hair dryer, vanity mirror. Special amenities: Bathrobe for each adult for use within the hotel, shower cap, body lotion.  

• Safe, air conditioning, satellite plasma television, VIP mini bar (mineral water, natural water, soft drinks, juices and beer, welcome fruit basket), radio/alarm clock, ceiling fan, coffee maker, iron and ironing board, terrace or balcony with sea view. VIP Bracelet and access to select club services and VIP lounges (for guests 21 and older).  

• Bedding: 1 king bed.  

12/19/2015 - 12/23/2016 Hacienda 1 Bedroom Suite, Both spacious and beautifully decorated, it is hard to imagine a better retreat during your all inclusive getaway than the Royal Elite Haciendas. Unwind in a high standard of both comfort and luxury beneath the fresh green canopy of the Caribbean jungle, or take a stroll down to the beachfront.  

• Bedding: 1 king bed.  

12/19/2015 - 12/23/2016 Riviera Junior Suite Family, The Riviera Junior Suites provide you with comfort and modern amenities for a hassle free all inclusive family vacation in exciting Playa del Carmen. Each of these rooms is generously equipped with a luxurious bathroom, a spacious balcony or terrace, a living area and a soothing Jacuzzi tub.  

• Bedding: 1 king bed or 2 double beds.  

Junior Suite Select Club, In a 3 floor building, all rooms are well appointed junior suites including a spacious living room and Jacuzzi, air conditioning, 42 satellite TV plasma, phone, integrated living room area with a sofa bed, elegant and modern furniture on balcony or terrace, safe, iron & iron board, iPod docking station, private bathroom with shower and separate Jacuzzi bathtub, hair dryer, vanity mirror, bathrobes, mini bar with water, soft drinks and beer, bottle of sparkling wine and fruit basket as a welcome gift, coffee making facilities, ceiling fan, 24 hour room service.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Pool.  

Riviera Section:  

• 122 spacious junior suites await you at Sandos Playacar Beach Resort & Spa. Connecting rooms are available upon request, subject to availability. In the Junior Suites with Jacuzzi, when you're ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.  

Select Club Adults Only Section:  

• Enjoy the exclusive Select Club Adults Only section within the Sandos Playacar Beach Resort & Spa, an area of rooms located in a secluded part of the resort, stretched along the spectacular 18-hole golf course. The minimum age for check-in is 18 years.  

Riviera Select Club Adults Only Section, pool services:  

• Private swimming pool  

• Elegant and comfortable lounge chairs  

• Swim Up Bar  

• Snack bar with premium beverages and Ceviche bar  

• Wait staff service around the pool area  

• Select Club adults only breakfast buffet  

• Access to all services and facilities of the Sandos Playacar Beach Experience Resort  

The hotel has an exclusive Premium Club located in the lobby area which offers selected services to pamper you, such as:  

• Private Concierge to make sure everything is perfect for you  

• Premium liquor bar  

• Canapes and coffee service  

• Living room with TV, newspapers & magazines  

• Free internet  

As a guest of this section you will have exclusive access to a private beach area which offers:  

• Hammocks and beach chairs  

• Beach Bar  

• Waiter services to ensure you always have a cold drink in your hand.  

Hacienda Section:  

• 122 accommodations surrounded by lush flora that recreates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.  

All accommodations include: balcony or terrace, crib (on request), hairdryer, rollaway bed (on request), air conditioning, safety deposit box, telephone, television and room service (24-hour).  

Bathroom (marble) marble bathroom with shower including marble bench for added comfort  

Mini-bar mini-bar stocked with soft drinks, domestic beer and mineral water  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Avenue Bar, Cafe bar  

El Agave Blue Bar, Beach bar, open every day.  

General Opening Hours: 10:00am until 5:00pm  

Lobby Bar Riviera, Cafe bar  

Swim Up Bar, Pool bar  

Grand Buffet Festival, Breakfast, lunch and dinner, international buffet, no reservations required, shirt and shoes required.  

Dress Code: Casual.  

Grand Buffet Riviera, International buffet  

Dress Code: Casual.  

Il Piamonte Buffet, Italian buffet service  

Dress Code: Casual Elegant.  

Itzapalapa Buffet, Mexican buffet service  

Dress Code: Casual Elegant.  

Dance On, Discotheque. Open Monday through Sunday for 18 years and older.  

Asiana Restaurant, Oriental specialty a la carte service  

Dress Code: Casual Elegant.  

El Gaucho, Specialty a la carte steak restaurant  

Fogo De Janiero Restaurant, Specialty a la carte service  

Cuisine: Brazilian.  

Dress Code: Casual Elegant.  

Gourmet Restaurant, Specialty a la carte for adult's only  

Dress Code: Casual Elegant.  

Riviera Blue, Pool snack bar  

La Bambola Bar, Cafe and Sports Bar.  

Sports Bar  

Please Note:  

• There are restrictions to the a la carte dining plan at the following restaurants: Gourmet Restaurant, El Gaucho Restaurant, Asiana Restaurant and Fogo de Janeiro Restaurant.  

• Reservations are required.  

Length of stay Reservations Permitted 2-3 night stay: 1 dinner reservation 4-6 night stay: 2 dinner reservations 7 night stay: 3 dinner reservations  

Add-On Package (Honeymoon Special 2015-2016) (back to top)

HONEYMOON SPECIAL 2015-2016 Honeymooners will receive:  

Booking Dates: 04/10/2015 - 12/23/2016 Travel Dates: 12/19/2015 - 12/23/2016  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in room  

• Free upgrade subject to availability  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

Supplements Passengers staying over New Year's Eve, there will be a surcharge in any type of accommodation for New Year's Eve Party.  

Baby Club For ages 2 to 3 years old. Open from 10:00am to 1:00pm and 3:00pm to 6:00pm.  

Kid's Club For children 4 to 12 years old. Open from 10:00am to 10:00pm with supervised activities program, children's pool, games, crafts, Puppet Theater and mini buffet.  

Student Groups or Spring Breakers:  

• The hotel does not allow groups of students.  

• Youths up to 20 years old are only admitted when accompanied by an adult sharing the same room.  

Check-in Policy  

• The minimum age for check-in is 21 years.  

Teen Club For ages 12 to 17 years old. Open from 10:00am to 9:00pm with air hockey, tennis tables, pool tables and soccer tables.