Xpu-Ha Palace
KM. 265 Carretera Chetumal - Puerto Juarez
Municipio Solidaridad, Q. Roo,

Distance from Hotel to Town, 90 minutes. Distance from Hotel to Airport, 60 minutes.  

Rediscover Xpu-Ha Palace once again! This resort has been recently redesigned to offer a more intimate and personalized experience to guests. The number of rooms have been reduced, new facilities have been added and the service is better than ever. Now guests benefit from Xpu-Ha's new layout, allowing them to easily access the estuary waters for snorkeling or kayaking, interact with the onsite animals or just relax by the meandering pool. For those guests looking for a different kind of vacation, Xpu-Ha Palace is the ultimate adventure for ecological and nature lovers.  

Immersed in the lush vegetation of the Riviera Maya, this 37-acre, 144 room property offers an oasis of peaceful seclusion. Designed in harmony with its backdrop, the eco- friendly resort invites guests to linger in its bungalow style accommodations; all with double Jacuzzis. Numerous areas harboring many species of wildlife, 2 restaurants, snack bars, spa treatment room, an expansive 6725 square foot pool and a kid's club are some of the amenities of the new Xpu-Ha Palace.  

Hotel Amenities (back to top)
  • ATM
  • Bar (swim-up)
  • Beach
  • Beauty Salon ($)
  • Bell Services ($)
  • Car Rental ($)
  • Children's Club
  • Concierge
  • Currency Exchange
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Games (table)
  • Gift Shop
  • Gym
  • Ice Machines
  • Kayaks
  • Laundry Service ($)
  • Pool (outdoor)
  • Scuba Demonstration
  • Snorkeling
  • Spa
  • Taxis
  • Travel Agency ($)
  • Wheelchairs (on request)

Massage Services: ($) Massage/Treatment Rooms: 6 Golf (nearby) Playacar Spa & Golf Club Playacar Spa & Golf Club is open 365 days a year from 6:30am until dark. Tee time reservations may be made up to 30 days in advance. Golf Course Data Number of holes 18 Par 72 Yardage 7144/6639/6239/5697 Slope ratings 148/136/134 Course ratings 76.1/73.4/72.8 Fairways 419 Bermuda Greens Tiff Dwarf Bermuda Golf Course Amenities Club house Pro shop Snack bar Bag storage Practice area Club rental Golf carts Reservations Information Tee times may be reserved up to 30 days in advance at the Playacar Spa & Golf Club by either fax or e-mail. Please send all requests to : Golf Reservations Fax: 011 (52 998) 881-6089 E-mail: teetimes@palaceresorts.com Guests will be required to arrange round trip transportation to the golf course and pick up their Golf vouchers at least 1 day prior to their tee-time reservation at the Chaza Travel hospitality desk, located in the lobby. Guests will not be allowed to play without a Golf Voucher. Tee-times must be cancelled at least 48 hours in advance to avoid a $20.00 USD no-show fee. Fee will be charged as an incidental charge to the guest's hotel bill. Miscellaneous Amenities  

• Golf Carts on Property  

• Ecological Tour  

• Botanical Workshops  

• Kayak Adventure Tour  

• Animal Rescue Treatment Program  

• Theme Parties And Shows Every Night  

• Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old.  

Maximum Occupancy:  

• Superior Deluxe Top Bungalow - 4 adults or 2 adults and 1 child (including infants).  

• Deluxe Ground Bungalow - 4 adults or 2 adults and 1 child (including infants).  

Superior Deluxe Top Bungalow, Double Jacuzzi, in room wine and fruit, balcony/terrace with hammock, 484 square feet. Please be advised: There are very few rooms with 2 double beds, therefore bookings of 3 guests will receive either 2 double beds (very limited) or 1 king bed and a rollaway bed. Bedding: 1 king bed or 2 double beds. View: Garden.  

Deluxe Ground Bungalow, Double Jacuzzi, In room wine and fruit, large private balcony/terrace with hammock, 484 square feet. Bedding: 1 king bed or 2 double beds. View: Garden.  

All accommodations include: purified water, television (satellite), smoke detector, coffee maker, ironing board, air conditioning (individually controlled), room service (24-hour): ($), bath amenities, telephone (direct dial), hairdryer, mini-bar, alarm clock, safe (in accommodation), ceiling fans, iron and balcony or terrace (private, furnished).  

Miscellaneous Amenities double Jacuzzi  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Aqua Bar, Located in the pool area.  

General Opening Hours: 10:00am - 7:00pm  

Beach Bar, Service to the beach.  

General Opening Hours: 10:00am - 6:00pm  

Lobby Bar, Tea time from 4:30pm-7:00pm. 24 hour room service.  

General Opening Hours: 7:00am - 1:45am  

Grill, Located in the pool area.  

General Opening Hours: 11:00am - 6:00pm  

Mariachi-ragazzi, Pool area serving breakfast, lunch Buffet style and dinner a la carte. Wet clothing or uncovered swimwear not allowed.  

Add-On Package (Honeymoon & Anniversary Package 2011) (back to top)


Booking Dates: 05/24/2010 - 12/23/2011 Travel Dates: 12/24/2010 - 12/23/2011  

Package Inclusions:  

• Mini honeymoon cake  

• Bottle of sparkling wine  

• Romantic candlelight dinner for 2  

• Resort honeymooners t-shirts -10% gift shop discount  

• Honeymoon desk -6:00pm check out (upon request & subject to availability)  

• Breakfast in bed (upon request)  

Please Note:  

• Honeymoon couples must present proof of marriage within the past year.  

• After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk, welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room. All honeymoon amenities apply to U.S. and Canada.  

Add-On Package (Unlimited Golf Package 2011-2012) (back to top)


Booking Dates: 05/24/2010 - 12/23/2011 10/29/2010 - 12/23/2012 Travel Dates: 12/24/2010 - 12/23/2011 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Unlimited rounds of golf per adult per stay  

• Transportation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club)  

• Beverages and snacks at course  

• Shared cart  

Please Note:  

• Tee times can be reserved 90 days prior to client's arrival.  

• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2012. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-193-2010 ext. 8760  

Specialty Package (All Inclusive Features 2011-2012) (back to top)


Booking Dates: 05/24/2010 - 12/23/2011 10/29/2010 - 12/23/2012 Travel Dates: 12/24/2010 - 12/23/2011 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Luxurious accommodations  

• Fine dining  

• Delicious snacks  

• Top shelf drinks -24 hour room service  

• Non motorized water sports at select locations  

• Sensational daily & nightly entertainment  

• Wireless internet  

• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.  

• Included internet use (30 minutes) in the business center, per room/per stay  

• Taxes & gratuities  

• Use of the facilities of all Palace Resorts in Cancun, Riviera Maya, Cozumel and Isla Mujeres (Transportation available from select resorts). Palace Resorts guests do not share exchange privileges at Le Blanc Spa Resort (Day pass purchase is required).  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

General Xpu-Ha Palace guests can now visit Aventura Spa Palace, Playacar Mall and Moon Palace with the courtesy transportation that leaves the resort at 8:30am arriving at Moon Palace at 10:10 am. The bus returns at 3:00pm arriving at Xpu-Ha Palace at 3:50 pm. Times are subject to change. Single Parent Policy:  

• A single parent traveling with a child must be booked as a double room.